Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Depending on the Delivery Pin Code / Destination. It normally takes 5-7 Days within India and up to 15 days for abroad orders
You simply need to Order a product and signup with your email ID and Phone Number, this will automatically create your account
You can change it at the time of ordering or simply later by going into account and edit ship to account
Once the order is shipped, you’ll receive the AWB /Order Tracking Details in your email ID
No we don’t save your Card or Payment information anywhere as this is automated process carried by Payment Gateway and takes place very securely in encrypted way
No these prices are inclusive of all the taxes and you need not to pay separately
We ship within the country only and for the orders outside India, we ship it through our subsidiary network
You all your ordered items will reach you in one package
If you need to swap an item
Returns and Exchanges
We offer 15 Days Return Policy on selected items and there’s no return policy for next-t–skin garments
Surely you’ll get the right items upon receipt of the wrong item
We take care when packing your item and in case this happens, we’ll surely replace it
Kashmir Online
House No 71
Near Citi Cental Clinic,
Behind Burger Company
Jawahar Nagar
Srinagar, J&K (INDIA)
Pin : 190008
You can receive customer support over a phone or WhatsApp
You need to update it ASAP over the WhatsApp mentioning your Order ID before this is shipped
You can surely change or cancel it but this would incur restock charges
Yes you can back order it after request over a chat