- You must inform us about your return within 24 hours from the time/date of delivery and the product should reach our warehouse in 7 days.
- If the product you receive is damaged or not up to your quality expectations, drop in a return request. If our company has a reverse pickup service available in your area, we’ll arrange a reverse pickup of it from your address.
- The product should reach us in its original condition without any damage or any other kind of tampering.
- The product should be returned in a well packed box so as to avoid any damage in the transit.
- The shipping address of Kashmir Online should be clearly mentioned on the package to be returned and in complete detail.
- In case of International orders, the reverse pickup is to be arranged by customer itself and he/she should provide for the courier charges as well.
The address is as follows:
Kashmir Wholesale Bazar
Kashmir Online
House No 71
Near Citi Dental Clinic,
Behind Burger Company
Jawahar Nagar
Srinagar, J&K (INDIA)
Pin : 190008
Food Items:
- For return of gourmet foods, you must inform us within 2 days from the date of delivery about your return at info@kashmirwholesalebazar.com.
- There is no stocking fee for gourmet return.
- All food items to be returned must be unused, unopened and un-tampered.
Art and Craft Orders:
- No returns are accepted for customized products.
- No Returns are acceptable for on sale products.
- For each return in craft products which are not damaged and perfect in make, a restocking fee is charged:
- For orders more than Rs 3000, Rs 400 is charged as restocking fee.
- For orders less than Rs 3000, Rs 200 is charged as restocking fee.
For orders more than Rs 30000, Rs 1000 is charged as restocking fee.
Thermals & Inner wear (Next to Skin Garments):
- We DO NOT allow returns on sold products in Thermal Wear / Inner wear Category.
- We DO NOT accept returned goods, as we believe that customers should get the best quality products and not used and tried on ones.
- Refunds are NOT given for any purchases made in this category.
- We DO NOT encourage exchanges of our products.
- We DO NOT engage in reselling used products and discourage the same, because that way we cannot ensure the best quality products for our customers.
In these rare scenario, your returns are not accepted:
- The product is damaged or has been tampered with in any way.
- The product has been used, worn, washed or changed in any other way.
- Crafts are prone to a slight variation in the design, color and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
- You are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at info@kashmirwholesalebazar.com and have all your doubts cleared in a very short time.
- The products are of standard quality but not to your personal liking in terms of taste and color.
Order Cancellation:
If you wish to cancel your order with us please note:
- The order can only be cancelled if and only if, it has not already been shipped.
- If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount.
- However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
- The ‘Made to Order’ and other Customized orders are in no way eligible for cancellation.
Product Disclaimer – Kashmir Wholesale Bazar
Our products are predominantly handmade, handwoven, and intricately crafted. As a result, slight variations in color, design, and embellishments may occur between the actual product and its depiction on our website. These differences arise due to factors such as fabric dyes, weather conditions during dyeing, and variations in digital displays, including lighting, photography, and the color settings of your computer, laptop, or mobile device. These natural inconsistencies highlight the unique craftsmanship of each piece, making every product one of a kind.
If an order is subjected to any damage, manufacturing defect or fault from our side, send in a mail at info@kashmirwholesalebazar.com and once we verify the same, we will refund your order in full amount.
Address to be specified on return shipments.
Returns Department
Kashmir Wholesale Bazar
Kashmir Online
House No 71
Near Citi Dental Clinic,
Behind Burger Company
Jawahar Nagar
Srinagar, J&K (INDIA)
Pin : 190008